Our warehouse is located in Melbourne and cut-offs are from 12pm that day.
These shipping dates are in line with the guaranteed delivery times of our courier – Auspost.
DISCLAIMER – These shipping dates are according to the guaranteed delivery times of our courier – Auspost. We fulfil as quickly as possible after receiving your order. However, after the parcel leaves our warehouse, we no longer have control. We will not be responsible for unexpected shipping delays or late deliveries.
Please understand that we are a small business doing our very best to get your parcel to you as quickly as possible. If there is an issue with your parcel please reach out to us with patience and kindness and we will do everything we can to find a solution.
Custom orders are hand tufted with care. We will be in contact with you to discuss your custom design and yarn options. We want your rug to be exactly what you imagined- so please allow time for us to source the perfect yarn colours for your custom rug.
Pre-made Rugs: Pre-made rugs bought directly from our website will be fulfilled in up to 4 working days.
We primarily ship with Australia Post. Once your order has been dispatched, it will be at its new home in 7-14 days.
Standard Shipping with Australia Post: Please allow 3-12 working days within Australia Please note that once a shipment has left our warehouse it is in the hands of the courier or postal service. If you have issues with receiving your order, you may need to contact the shipping provider directly. But we’ll help you wherever possible!
We currently do not offer Express shipping.
Custom/Pre order Items: Once confirmed through email correspondence, Custom orders are made to order. Please allow up to 4-6 weeks for custom orders to be hand created and shipped to their new home.
We do not offer international shipping at this time.