All custom work requires time to complete however, an order will not be shipped the day after an order is placed… this should be taken into account when ordering. We will contact you via phone and/or email to make arrangements. The design can be hand-drawn, computer-generated, downloaded, or supplied via URL! In the order process, you may include information relating to the order including timelines, delivery options (gift wrapping, direct to recipient etc.). When the order has been received, we will contact you via email to confirm the design. *Oopsie Daisy rugs reserves the right to refuse a design that is too complex or offensive with no further communication being entered into – a full refund will be provided in this case.